Refund policy

RETURNS AND REFUND POLICY

We offer exchange or returns for most products. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at comicsnt@yahoo.com.au.

 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at comicsnt@yahoo.com.au.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return or exchange Time-Frames

IN-STORE - 30 Days from date of purchase.

ONLINE (AUSTRALIA) - 30 Days from date of delivery or collection.

Change of Mind

We will be happy to provide and exchange, refund or store credit for products purchased in store, subject to following conditions:

• The products are unsealed, unused and in re-sellable condition
• Proof of purchase is provided
• The request is made within 30 days from the date of purchase or collection
• The product is not an exclusive clearance product
• Any postage returns are to be covered by the customer.

Any returns that are not compliant with the above conditions will consequently not be eligible for a refund or exchange and will be held at our store until such time the customer returns to collect their product or pays to have the product re-shipped.

If the return postage is not paid by the customer within 14 days of the customer being notified of their inspection outcome, the product will be deemed abandoned and we will dispose of it.

We are unable to process any exchange via post.

Faulty Products

There are instances where products may be damaged or defective due to manufacturing  errors.  We assess all claims and will respond between 48 - 72 hours depending on the complexities of the issue.

If you believe your product is damaged or defective, please contact us as soon as possible. Prior to contacting us, we will require:

• Proof of purchase
• Order number
• Photographic evidence of the defect or damage, including the state of packaging, where it is applicable.

If your product is determined to be faulty, you will be entitled to one of the following remedies:

• Replacement of the faulty or damaged part, postage paid by us, where applicable;
• Replacement of the entire product, postage paid by us, where applicable;
• A full refund of the purchase price of the product including postage.

Receiving Incorrect or Additional/ Shorted Products

In rare instances, you may receive an incorrect or additional or shorted product(s). If this occurs, please contact us as soon as possible. We will require:

• Proof of purchase
• Order number
• Photographic evidence of the products received, including the state of packaging, where it is applicable.

We will always endeavor to provide the best customer service and resolve the issue in a timely and efficient manner to provide you with the best experience possible

Order Cancellations or Amendments

One your order is placed it will be processed as quickly. Therefore it is important to contact Stone Monkey immediately should you require a cancellation or any amendments to your order.

Whilst we cannot guarantee this will be possible we will do our best.  In your request, please ensure you submit the following information in your request:

• Order number(s)
• Your full and correct delivery address
• Your specific cancellation or amendment request

Return to Sender

If an order has been returned to Stone Monkey due to a customer error due to the following:

• Failure to collect from the Post Office or Drop location within the courier hold time frame;
• Failure to to accept Same Day Re-Delivery;
• Providing an incorrect or incomplete delivery address at checkout;
• Any other situation that has led to this event.

We will contact you to determine how to proceed with the order.

Processing of Refund

Any approved refunds will be processed in line with the original payment method. The refund will be notified by email once it has been approved.

Payments made with credit card or debit card will typically take 5 to 7 days to be received in your account once the refund has been actioned. This is all a reflection of your financial institution which is out of Stone Monkey’s control.

In addition, any requests made to exchange or refund orders placed by lay-by institutions such as Afterpay or the like, will incur a 7% fee of the total purchase price, due to the fees charged by these companies and applied to Stone Monkey.

Failure to Respond

If a customer fails to respond to our contact within 72hours, the order will be refunded and re-stocked in our warehouse. The following charges will apply:

• The shipping cost already paid by the customer
• The standard Return to Sender we incur from the couriers
• A 10% processing and handling fee of the total purchase price
• Any other fees resulting from this transaction such as Afterpay etc.

Last Updated: 9th February 2022.